From The Editor Good Service

I had a lot of fun writing last month's column detailing some of the bad service I've gotten from restaurants, doctors and libraries (no, my library card has not been rescinded yet). And who doesn't enjoy recounting their bad service horror stories? It's fun to bash people we feel have wronged us.

Then my wife pointed out that we have also experienced great customer service, and perhaps I should give these tales equal time. Since in-plant customer service is the theme of one of our articles this month, I thought "why not?"