From the Editor Who's Watching the Vendor?

The real lesson to be drawn from this story, though, is this: If an organization outsources its printing, that doesn't mean it's out of the printing business. It needs to keep its own employees in charge of overseeing the external print vendor—preferably employees who understand printing. It took Stanford three years to realize it was being fleeced. How many of you would take that long to spot such overbilling from one of your vendors?