From the Editor: Uninformed Outsourcing

This is the type of “research” that made its way over to the U.K. and forced the manager I mentioned earlier to endure 40 minutes of hostile grilling from his executive board. How did it turn out? Fortunately for him, he had accumulated a lot of knowledge about other university in-plants by networking with managers at conferences. He was able to come back with an impromptu answer for every challenge his inquisitors threw at him. He cited examples to refute all claims of outsourcing’s benefits and proved that, in fact, outsourcing is not the direction most higher-ed in-plants are going.