From the Editor: Success, Lies and Videotape

Director Raj Nadrajan is a busy man and not easy to track down. (In fact, we put the finishing touches on the article via e-mail while he was in Sri Lanka.) But the fruits of his labor—the turnaround of SFU’s in-plant—stand as a model for all in-plants to emulate.

Nadrajan praises SFU’s upper management for supporting his efforts, understanding the importance of having an efficient in-plant, and following through to make sure the in-plant succeeded. This is the kind of support I wish all in-plants had. Then I wouldn’t get calls like the one I got this morning from a long-time in-plant friend whose parent organization just handed him a vendor-influenced assessment of his operation that included the naïve and inflammatory statement “in-plants are becoming obsolete.”