From the Editor: Success, Lies and Videotape

Amidst all my rushing around, I ran into a handful of in-plant managers there and spent some time catching up with them. It was nice to see so many in-plants looking at equipment and planning upgrades.

One shop that has undergone a very impressive series of upgrades is the subject of our cover story this month. Simon Fraser University Document Solutions has gone from a shop on the verge of shutting down to a model of on-demand printing.