From the Editor In-plant Inspiration

Though many do, it's hard to see why others think they will be better served by closing their printing operations and paying outside printers to do the same work. In many cases, the decision to outsource is simply the idea of the moment—something new to try.

Where did the idea come from? Usually from someone new to the company. Why did upper management choose to listen to that new person and not to long-time employees? Because often existing employees never offered ideas of their own.