From the Editor: Be Indispensable

I visited Fritz in his Camden, N.J., in-plant, and was impressed by how sincere he was in his desire to give customers whatever they need. He’s determined not to turn any job away and to make sure customers are satisfied, every time.

Stories like this should be familiar to IPG readers, since making your in-plant indispensable is often an underlying theme in our articles. Every in-plant that wants to succeed should make it a personal goal as well.