From the Editor: Be Indispensable

Making his in-plant indispensable to customers has been the goal of Fritz Sims since before he became supervisor of Delaware River Port Authority (DRPA) Printing Services almost 14 years ago. (Story on page 50.) His desire to produce everything his customers need—“whatever it takes”—has given his in-plant tremendous customer respect. He estimates the in-plant produces 95 percent of DRPA’s printing, including high-profile jobs like the annual report. Printing Services has been able to add new equipment every year, with the strong support of management.