From the Editor: Be Indispensable

This same lesson was learned by the folks at Central Piedmont Community College, as related by Richard Griffin in his article on page 34. After narrowly avoiding being outsourced, the in-plant refocused on its customers, inspiring their confidence through personal visits and fast turnarounds. The in-plant upgraded its capabilities, based on customer needs. These and other cost-saving measures led the shop to record-setting revenues in fiscal year 2008, after spending years in the red.