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"When the concept was first presented there was some resistance from the administration in terms of the expense factors, whether or not the copy center would cost recover the investment in the equipment, the expense of the build-out, and so forth," Bradford recalls.
Studies and surveys conducted by the in-plant showed the university the tremendous demand for a copy center. This, along with a tedious two years of interviews, research, cost justification reports, lobbying and discussions, all led to the approval by administration.
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