'Whatever It Takes'
Customer-guided Upgrades
Back when he first started as supervisor, Sims began documenting the shop’s work, recording everything from impressions to employee hours. Using this data, and feedback from customers, he began justifying new equipment that would help the shop better serve customers.
“We listened to our customers. Because they wanted color and ... a bigger sheet size, we went with this,” he says, motioning to a two-color Ryobi 522HXX, which was added four years ago. It is used to produce both two-color and process color jobs. Other new gear the shop added includes a Xerox DocuColor 2045, a DocuTech 6100 with tape binding, an Epson wide-format printer and Duplo booklet making and perfect binding equipment. In fact, all of the in-plant’s equipment is new since Sims became supervisor.
Bob has served as editor of In-plant Impressions since October of 1994. Prior to that he served for three years as managing editor of Printing Impressions, a commercial printing publication. Mr. Neubauer is very active in the U.S. in-plant industry. He attends all the major in-plant conferences and has visited more than 180 in-plant operations around the world. He has given presentations to numerous in-plant groups in the U.S., Canada and Australia, including the Association of College and University Printers and the In-plant Printing and Mailing Association. He also coordinates the annual In-Print contest, co-sponsored by IPMA and In-plant Impressions.
