A Virginia Turnaround Tale

Over the past four years, Chambers says, the 17-employee in-plant has worked hard to improve its processes, upgrade equipment, streamline production methods, automate functions, add new services and "just generally pay attention to measuring what we manage so we can see why we were in the hole."

Through the in-plant's transformation, it has decreased turnaround times, improved customer satisfaction and has been turned into an auxiliary unit by the university. As an auxiliary, Printing Services pays all of its own expenses including employee wages, rent and utilities, and makes a financial contribution back to the university.