A Virginia Turnaround Tale
Fresh ideas and an infusion of new energy have helped Virginia Tech Printing Services decrease turnaround times, improve customer satisfaction and strengthen its financial situation.
So in 2009, Catherine Chambers arrived on campus from the State College (Pa.) Area School District's in-plant with a vision and a plan to turn around the ailing shop.
"I have always been involved with higher education, and I have always managed in-plants," explains Chambers, who serves as Printing Services manager. "When I was brought in, I was brought in as a change agent."
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