Free White Paper Helps In-plants Improve Performance

Based on the field experience of NAPL consultants who have helped hundreds of in-plants improve performance, the 32-page white paper details how to plan, conduct and assess the results of a comprehensive in-plant evaluation. It covers:

• The six critical areas of an in-plant evaluation (beyond financial performance and operational metrics).
• How to investigate your competitive alternatives and conduct a “make vs. buy” analysis.
• How to turn unhappy “captive customers” into clients who don’t want to go anywhere else.
• How to add value to your product and service offerings.
• New products that could fulfill emerging needs based on customer feedback.
• The importance of taking a “future-focused view” of performance improvement.
• The best practices of leading in-plant operations.
• How to determine whether to maintain, expand or close an in-plant.

“In-plant directors and managers recognize the importance of keeping their operations in peak condition, and measurement is key to doing so,” says Fenton, who has conducted scores of in-plant evaluations. “In-plants shouldn’t wait until they’re under the gun to measure performance.” The guide, he notes, introduces in-plants to a proactive process of measuring performance. Gathering performance data and benchmarking are the best tools to counter attacks by outsourcers or facilities management firms, he adds.