Four in-plant managers tell us about their experiences buying a digital press

Have you had any service-related issues?

Meyers: Service has been excellent. We have been very pleased with the fact that service has been required very infrequently, and when we do have to place a call, our techs respond promptly and pro–fessionally.

Dimond: Service is by far the most critical aspect of the success of any of the devices. Service can vary by region. Make sure you know how good yours is, not simply because you use them for other devices, but how do they do with this segment machine. Even the best vendor has different levels of service within the segments that they sell devices for. Talk to other customers who use this vendor and have the same kind or model of equipment about their service.