Forget Outsourcing GP's In-plant Succeeds Where FM Failed

"The rate of return to us was so huge that we just decided that...we go ahead and bring the operation in-house and manage it ourselves," McDonald says.

He was asked to oversee the new operation and wasted no time getting a DocuTech.

"Within six months, actually, we had two DocuTechs and three DocuTech operators, and it kind of grew from there," he says.