Forget Outsourcing GP's In-plant Succeeds Where FM Failed

"We found that bindery services costs were extremely high," says McDonald.

And even though Georgia-Pacific had signed a three-year contract stipulating price, it didn't take long for the FM to start looking for more money.

"Within six months they were asking for price increases," McDonald says. In fact, the vendor requested three or four increases within the first two years, he says.