Forget Outsourcing GP's In-plant Succeeds Where FM Failed

Sick of poor service and price increases, Georgia-Pacific kicked its outsourcing firm out and brought its in-plant back to life.

By Bob Neubauer

The old joke goes: Price, Quality or Service: Pick any two.

A few years ago, Georgia-Pacific couldn't even get those two from its print provider.

The facilities management firm with which Georgia-Pacific had contracted—so full of promises in the beginning—had gradually revealed itself to be less than fully committed to the company's interests.