First Class Service

"We worked with our employees to come up with new box numbers," says Davis, who headed the project. "We went to see new equipment." Three people were sent to Tulsa, Okla., and three went to Chicago to learn to operate and maintain the OCR and ink-jet equipment.

"We had teams working on new addresses, and teams working with new equipment," he says. "It took a tremendous team effort to pull this off."