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Soon Mailing Services was inundated with calls from other departments, Davis says, asking when they were going to be updated.

"We had to teach them to prepare addresses for ink-jetting. We had to convert their addresses. We had to work with purchasing and computing and communications. All the fields on the computers, all the purchasing screens, and the accounting systems had to be reconfigured," Davis says. "We had a schedule to convert departments, about 25 to 50 per week. We have 600 mail stops, and we did the final change of addresses for all mail stops over the course of one [academic] quarter."