Fighting For A Healthy In-plant

Twentey sees that move as a vote of confidence from his assistant vice president, though. The restructuring doubled the size of his staff and put him in charge of warehousing in addition to printing.

"I guess no one had any complaints about the print shop," he jokes.

Actually, the administration got word of Twentey's great rapport with his staff and his reputation for excellent customer service. He says his boss told him that his management style defined customer service.