Excellus BlueCross BlueShield: Diversify and Thrive

The past five years have provided many changes for Document Services. Six black-and-white machines gave way to the Océ solution. The shop made the switch from cut sheets to continuous sheets. That provided a savings of both administrative and operational dollars. Ciardi is particularly proud of what she says is a unique booklet making workflow consisting of an Ibis smart binder, C.P. Bourg bookletmaker and a Challenge cutter.