Excellus BlueCross BlueShield: Diversify and Thrive

Black-and-white transactional printing (252 million impressions) represents a lion’s share of the work produced at Document Services, namely checks, billing statements, explanation of benefits (EOBs), remits, correspondence and subscriber contracts. The black-and-white work is subsidized by Document Service’s budget, while color work is charged back at cost, with no administrative fees.