Excellus BCBS Named Mail Center of the Year

Document Services employs a team of 20 diverse employees who together provide a full mailing service for Excellus Health Plan, Inc. and its subsidiaries. The mail center carries out vital tasks such as bar code sorting, inserting automated and manual transactional materials and processing shipping materials. In addition, the team runs an off-site fulfillment warehouse that supplies print materials that have been ordered online.

“In 2014, the mail center staff processed and mailed over 24 million mail pieces,” says Document Services Corporate Director Catherine Ciardi. With such a high volume of mail passing through the mail center on a daily basis, the team is always seeking practical ways to improve mail room production and streamline working processes. In 2014, they set about improving the speed and efficiency of the mail center by installing new technology and upgraded older technology to help it run more smoothly.

Document Services installed a new Pitney Bowes MailStream Evolution inserter, and was rewarded with a much more efficient operation. Among the improvements: