Mass Transition

Founded as an offset print shop, the in-plant went digital about 10 years ago with the installation of one color and one monochrome system. Kent Swagler joined the agency in September 2003 to create the IT Software Quality Assurance department. In August 2004, he was appointed director of IT Office Services. Swagler began assessing current conditions and affecting positive change, focusing on the mail room in 2005.