Editor's Note Mission Critical

Providing a real-life example of this, Maury Kane, director of Duplicating Services at Temple University, presented a snapshot of his in-plant's networked and Internet-based printing services, noting that it's essential in today's world for in-plants to have a Web presence.

Providing digital printing is certainly a step in the right direction for your in-plant. But be sure to find a way to link this service back to your organization's mission, so you're seen as a crucial part of the overall operation—not a high-tech, non-critical auxiliary.