Editor's Note "Building The Perfect In-plant"

Smith and Kendall, aided by Prime's Jerry Sampson and Consultant Edward Daniel, talked in detail about the new services commercial printers like themselves are offering, giving in-plants a unique inside look at how their competitors are thinking. They stressed the importance of offering online ordering, something Kinko's and other printers are already tempting your customers with. The workshop pointed out a number of Internet companies that can affordably set up a Web site for your in-plant so you can accept online customer orders.