Easing Into E-commerce

Pargola estimates that 35 to 40 percent of an in-plant manager's day is spent communicating with end users: taking jobs in, understanding them, proofing them and answering questions about when a job will be finished.

"With PrintCommerce, most of that goes away," he says. Each job submitted through Collabria's system is tracked from start to finish so the end user can monitor the progress. Any time a change takes place, an e-mail is sent to all involved parties simultaneously. This lets users know whether changes in job specifications were carried out and how these changes have affected the schedule.