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"People expect some magical 'click/done' scenario," says PaperExchange.com's Brenner. "It's really very much like the offline world."
There is nothing mystical about e-commerce. Think of how business owners felt when the telephones and fax machines came into play. They were probably just as concerned as many people are today about e-commerce.
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- People:
- Bob Brenner
- Michael Sanabria
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