E-commerce - Big Interest, Little Action

The system's project management tools, Craig adds, will help customers tremendously on the creation end. This, he hopes, will make customers more organized and ultimately help eliminate the delays that cause them to send jobs to the in-plant with impossibly tight turnaround demands.

"It's going to make life easier for our customers as time goes on and tie them closer to us," he says. Since the in-plant's Web site will be customized for the jobs customers frequently order, they will be more likely to make UC Printing Services their preferred site, he says. If the trail is successful, printCafe will be used across the whole University of California system, Craig adds.