E-commerce - Big Interest, Little Action

"They've got some big backers behind them," he says.

Building Relationships

But even assuming all the current e-vendors stick around, in-plants have other concerns. The biggest is summed up in a single word: Relationships.

Many in-plants would rather send work to local commercial printers than bid out jobs on online auction sites. And they would rather phone in orders to their usual suppliers than go online and search for better deals.