E-commerce - Big Interest, Little Action

Instead, BYU uses a home-grown solution to provide online ordering for business cards, letterhead and stationery.

"The whole bottom line is, there's nothing new in what these guys have to offer," says Director West Barton of today's crop of e-commerce vendors.

And he's not alone in this thinking. Many in-plants have had Web sites for years and already offer online ordering. Their print management systems let them track jobs and handle costing and estimating.