E-commerce - Big Interest, Little Action

"That's what it's all about," he says.

Still, Loyd, among others, would rather design his own e-commerce solutions. LSU is using grad students to help it bring online ordering to its site, which Loyd hopes to update by July.

The Human Touch

Some in-plants, though, say their customers are not ready for online ordering. They still want to deal with a human being.