Driving The Digital Route

"It took several months to a year to get things up and running, so it's a very lengthy process," Devis says. "What you end up doing in the meantime is loading drivers on people's PCs so they can access the system directly to send work, but that means they're sending it to the unit itself, so the customer is then specifying what machine the job is going to, which is not the way we wanted. If the machine's down and all the stuff is sitting in queue, you can't send it to another machine anymore."