Driving The Digital Route

"Its been a real time saver," Devis says. "Business cards, labels and stationery are turned around much quicker than they used to be. We also have a PDF online, so anyone who hasn't already had cards [printed] and needs a signature approval can print out the form right away."

The most impressive digital workflow system, dedicated to sending and receiving work for color copying, has also proven the most challenging for both in-plant staff and customers. The shop relies upon three locations that are geographically separated with four color copiers, all networked to the file server. Customers can then go to the Web site, fill out a work request and send the actual document as an attachment—much like an e-mail attachment that browses your hard drive and selects the document you're sending. The attachment goes to the file server, which reads it as two files: the work request and the job itself.