‘You Have To Be The Best’
Doug Fenske has brought a lot of changes to his in-plant at Minnesota State University, Mankato—all in the name of giving customers what they want.
“We print everything the university can throw at us,” Fenske boasts.
He also jokes that one of his big successes is the fact that he still has a job. The in-plant does such a good business that “people don’t think of going anywhere else,” he says. “It’s all about what the customers want, and if we forget that, we lose business.”
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