‘You Have To Be The Best’
Doug Fenske has brought a lot of changes to his in-plant at Minnesota State University, Mankato—all in the name of giving customers what they want.
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Missy Smith
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“You don’t have to be the cheapest to be an in-plant; you have to be the best,” he says. “And the staff that I have is the best in town. We can’t buy the quality we produce. I have a staff that can do anything people throw at them. They’ll figure out how to get it done.”
In addition to offset and digital printing, the in-plant provides graphic design, online job submission, wide-format printing and full bindery services, including die-cutting and foil imprinting. The in-plant handles print procurement, manages the university’s fleet of copiers and printers and sells promotional products.
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Missy Smith
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