‘You Have To Be The Best’
Doug Fenske has brought a lot of changes to his in-plant at Minnesota State University, Mankato—all in the name of giving customers what they want.
The staff was initially not happy with his approach, he says, but he believes that had the in-plant not made changes, it would have closed.
When he started at the college, Printing Services had a two-color Multigraphics printer and a couple single-color Multigraphics presses. He replaced this equipment with Heidelberg presses. In addition, the in-plant purchased a Halm envelope press so it could print envelopes in-house, which helped save the in-plant money.
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