‘You Have To Be The Best’
Doug Fenske has brought a lot of changes to his in-plant at Minnesota State University, Mankato—all in the name of giving customers what they want.
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Missy Smith
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Too Many Policies
The in-plant offered him the job, and Fenske has been working there ever since. When he started, he was surprised by all of the policies the in-plant had in place, and found them to be counterproductive.
“If you wanted a letterhead done, it had a policy of a six-week completion time. So, things would sit around if they were completed in a week,” he explains. He said that at the end of the school year, faculty would drop off orders for the fall that would sit around until the start of the following school year, and the staff would then complete them at the last minute.
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Missy Smith
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