Its Web strategy, talented staff and dedicated customer care have made Washington State University's in-plant one of the country's most successful.

By Mike Llewellyn

University Publications and Printing left the International Publishing Management Association (IPMA) conference this year with a total of six In-Print awards, making it one of the top winners.

"Quality is always our goal, but staffing is the key," says Read, explaining why she thinks the in-plant never leaves the In-Print Awards empty-handed. "We're well-staffed with people who have been in the business a very long time."