Washington State University: Doing It All, Only Better
Its Web strategy, talented staff and dedicated customer care have made Washington State University's in-plant one of the country's most successful.
The other challenge is a common one for any in-plant trying to introduce a new service to its clients.
"Often people had to learn how to work with the new process," says Read. "There was a lot of learning to do."
Keeping In Touch
One of the best ways to keep clients updated about the new services offered by an in-plant is to host an open house—or perhaps simply to visit other open houses.
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