Doing Everything Right

Commercial printing is also a vehicle by which Creative Services employees can learn, Thomas notes. For example, when in-plant designers see new designs and trends (from the outside), they learn from what they see and can incorporate those ideas into their work.

"Insourcing is a way of stepping outside yourself and seeing what the true competition is like," Thomas notes. "Our standards have increased because of we insource, and our quality has improved immensely."