Do Your Homework

"You don't have to have a separate counter attached to the folder as in the past," reveals Pellman. He says sometimes problems occurred because the counters had separate settings and features, and weren't compatible with the folder.

Working closely with your vendor will help you select the proper equipment. Doing letter folds between 500 and 5,000 runs? A tabletop model is the choice for you. Anything more, look into a floor model. And don't be apprehensive because of the space it takes up. Pellman points out that floor models have more features and fulfill more of your applications—which is something the confused customer mentioned earlier would have done well to research.