Back from the Brink

Better Quality, Faster Than Ever
Cost is only half the picture. Fabian’s in-plant provides a turnaround time and level of quality that would be hard to match at any price.
“The company had a big project a while back, and while they worked around the clock, we worked with them, staying until 2:00 or 3:00 in the morning to finish the job,” he says.
“We’re at the leading edge of all the tech out there and can do things others around us can’t,” says Fabian. “We can saddle stitch books up to 200 pages and put covers on them; we can do gate folds or punch and fold at the same time. We do a lot of variable on a daily basis.”
Other jobs include numbering carbonless at the time of printing, the merging of MS documents with mainframe data, and manuals that have tabs, color pages, and black-and-white pages mixed during the job.
That service should only improve in the years ahead thanks to a new company-wide intranet. Customers can currently e-mail orders, but Fabian still needs a clerk to key in data for every job.
“In the next year or so, customers will fill out the order online and that data will be forwarded throughout the process,” he says. “We’re looking to the future, but I don’t foresee adding more people because we can do up to 150 million copies with the current technology. Well, going over that amount maybe we’ll need one more person in shipping to handle the volume...”