Back from the Brink

The Road to Recovery
That DocuTech—and the roughly 3.5 million copies Fabian’s employees produced on it that year—proved to be the seed for future growth.
“Management saw that we could do things with that sole piece of equipment faster than shops could outside,” says Fabian, “but the DocuTech kept breaking down on us. That generated cries from our customers, which convinced management to allow me to rent four Konica copiers.”
Having four smaller machines that cost less than the DocuTech let Fabian save money while avoiding the downtime that comes from relying on one machine.
“That concept was what springboarded the changeover,” he says. “The redundancy was essential. The company was growing, and we were able to keep up.”
As for the cost of work sent outside, Fabian says, “Without a doubt, the cost per printed page went up.”