Dedicated To Their Mission

"We print the materials that keep people trained," says Mettee, pointing out that there are tens of thousands of volunteers in the Boy Scouts of America organization.

"We offer our customers a 'Customer [Service] Bill of Rights' that gives them the right to call us on the carpet, to demand on-time, quality performance, to know where their job is at any time, to be courteous. It outlines everything our customers should expect."