Customer Service Behind MU's Growth

"We are a business...but we are defined as a service operation within the university," he notes. This dual role requires him to strike a balance between generating revenue and serving the university, both of which are crucial.

One of the services he is most proud of having supported is his in-plant's groundbreaking online ordering system, Quickcopy Online. Developed in partnership with T/R Systems, it automatically creates PDFs from Microsoft Word and other files. It has been a big success at the university. Also popular is a separate Web-based ordering system for offset jobs and business cards/stationery.