Customer Service Behind MU's Growth

"As we got busier we were able to add more equipment," says Wise. The in-plant also moved into a 53,000-square-foot plant. During this period, Wise earned his Masters of Public Administration degree.

In 1999, when Wayne Merritt retired as director, Wise was promoted to the position. He inherited all the challenges of running a large university in-plant—the seventh largest university shop, according to the IPG Top 50.