Customer Loyalty

It is also affected by the appearance of your facility: Is it welcoming or is it drab and dreary? How are customers greeted and treated when they venture into your shop? Does your team reflect a "can-do" attitude or do they feel put upon when a customer arrives with a rush job?

As you transform your in-plant into a customer-focused machine, you will gain an additional benefit: Happier employees are not only more productive, they tend to stay longer. By reducing your turnover rate, you will increase your profitability. Plus, long-term, happy employees are a cornerstone of solid and loyal relationships with your internal customers.