Curing Sick Shops

Unfriendly Competition

Meanwhile, out in Magna, Utah, Scott Richards had troubles of his own. Every few months, Richards' supervisors at Alliant Techsystems would ask him to audit his print shop and compare prices on the outside. Eventually, producing the audit became too much work for his four-person team. So Richards put his neck on the line and initiated a full-scale report to end the debate once and for all. Though it was difficult, Richards feels he made the right move.